Blog

Blog — Customer support

Product updates, guides and playbooks on running social media with AI.

October 16, 2026 · 7 min read WhatsApp Business setup: catalog, labels and quick replies

How to set up WhatsApp Business so it sells: profile, 500-item catalog, labels as a mini-CRM, 50 quick replies with copy examples and broadcast limits.

WhatsAppSalesCustomer support October 10, 2026 · 7 min read How to respond to negative reviews: templates and examples

A five-sentence formula for replying to bad reviews on Google, Yelp and social media, 8 templates for common cases, and what to do with fake reviews.

Customer supportSales October 9, 2026 · 7 min read Telegram customer support: bot, group chat or both

Three ways to run support on Telegram: a Business account, a support bot and a group chat. Bot script, handoff to a human, weekly metrics and when bots hurt.

TelegramCustomer supportAutomation October 7, 2026 · 7 min read Social Media Customer Service: Response Times & Templates

How fast to reply in DMs and comments, how to merge every channel into one inbox, reply templates for complaints and questions, escalation and four metrics.

Customer supportTools & comparisons October 6, 2026 · 7 min read Instagram DM automation: auto-replies that help, not annoy

How to set up Instagram DM automation: what Meta allows, the 24-hour window, comment-to-DM flows, reply templates that work, and when a bot does more harm.

InstagramCustomer supportAutomation